Customer Service
We accept all cards through
Service Delivery
Premium
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Support to the client and field teams during the provision of the work.
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Attention to extras, setbacks, or complaints.
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Record of interactions with the client during the provision of work.
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Satisfaction surveys after service.
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Work performance report, customer feedback and recommendations
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Max: 10 devices and 100 calls/month
Super Premium
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Coordination and scheduling of work orders on calendars shared with field teams.
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Preparation of field equipment routes.
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Detail of work orders on platforms shared with field teams.
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Support to the client and field teams during the provision of the work.
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Attention to extras, setbacks, or complaints.
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Record of interactions with the client during the provision of work.
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Satisfaction surveys after service.
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Work performance report, customer feedback and recommendations
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Max: 10 teams and 100 calls/month
Reviews
Premium
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Contacts for satisfaction surveys and invitations to hire other services.
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Request for ratings and reviews on social media (reviews)
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Transfers of reviews on social networks or websites
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Recording and analysis and presentation of the customer experience.
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Reports of results and recommendations
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Scope: 5-10 reviews per month
Super Premium
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Contacts for satisfaction surveys and invitations to hire other services.
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Request for ratings and reviews on social media (reviews)
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Referral Request.
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Transfers of reviews on social networks or websites
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Recording and analysis and presentation of the customer experience.
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Reports of results and recommendations
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Reach: 5-10 reviews, 3-5 referrals per month
Invoicing
Super Premium
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Reception of finished work for the preparation of invoices.
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Preparation and sending of invoices
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Payment tracking and recording
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Payment Reminders
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Sending Statements
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Follow-up to current collections
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Collections & Payment Reports
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Maximum of 30 invoices per month
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Platform: Quickbooks/Zohobooks